SALES RETURN / EXCHANGE POLICY
We want you to be totally satisfied with your new Bareboat Gear product. You can return any unwanted current item, within 14 days of purchase for a full refund or exchange. The item must be the original condition in which it was supplied. Original packaging and hang tags supplied by Bareboat Gear must be intact. Allow up to 2 billing cycles for any credit to appear to your credit card statement. For current and regularly priced items, please submit your request for an exchange or refund within 14 days from the date of the original transaction. We suggest that you send the item(s) using a shipping method that will provide you with a tracking number and request a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. You (the customer) are responsible for return shipping costs.
Please complete and print the below form to request your refund or exchange.
Download Refund / Exchange Form
It is helpful to include a copy of your web store invoice and packing slip with the returned package for prompt credit. Keep a record of your shipment until you have received your replacement, credit or refund.
Our return shipping address is:
Bareboat Gear Attn:
Returns Department
8722 Clover Meadow Dr
Dallas, TX 75243
Exchanges:
If you are returning the item(s) for exchange, please note the item(s) that you would like in return. The price difference and the new shipping charges will be applied to the credit card that is referenced on your return notice. You (the customer) are responsible for returning the goods in a re-saleable condition (including original packaging) The turnaround time for returns and exchanges is approximately 7-10 business days from the date we receive your package. All exchanges are processed to ship via Ground unless otherwise specified.
Damaged Product:
If part or all of your shipment was damaged in transit, please call us immediately at
214-5535190. Do not discard the package or packaging materials.
Questions:
Please contact customer services during office hours
8:30 AM to 5:30 PM (CST) Monday – Friday
Tel: +1 (214)553-5190